NOTE: The SIM Card is included and must be inserted into the metaZERO prior to set up. You will find your SIM Card in the box. It will be in a small, white card and you will need to remove the small SIM card as shown below.
The Strongest Mobile Encryption Available
Your secure mobile device is powered by metaOS, a custom mobile operating system that provides unparalleled levels of security. This Article will help you set up and activate your device for the first time.
There are a few things you need before powering up your device for the first time:
- Account username and password or; an activation code
- Internet connection
- At least 33% battery charge
Once you have completed the above prerequisites, you can proceed to the following set up steps:
Step 01: Press and hold the power button to turn on your device.
Step 02: Select your preferred language from the dropdown menu. Tap Next.
Step 03: Because this is a SIM based, no choice in needed, simply Tap Next.
- NOTE: If you received an Activation Code in the box, procedure to Step 04
- NOTE: If you received a metacloud.me email address and password, tap Next, and move to Step 07
Step 04: On the Device enrollment screen, tap on “Create account using activation code” to create an account.
Step 05: Enter your Account Activation Code
- NOTE: These are not case-sensitive and will be entered in all CAPS
Step 06: Create your account, select a password, and choose the metacloud.me name that will be associated with your account and used as login credentials. For Example: ROCKSTAR@metacloud.com
- NOTE: Only enter the name before @metacloud.com - in the above example, you would only enter Rockstar
- NOTE: The password must be at least eight characters long and include at least one upper case and one lower case letter. When ready, tap Next and wait for the registration to be completed.
Step 07: Select your preferred screen lock method – PIN or Password.
Step 08: Type your Lock screen PIN/Password and re-type it to confirm.
Step 09: A screen with all applications being installed is shown. Wait for the downloads to finish.
Step 10: Your device is now configured. The quick-access Dashboard is displayed.
Your device comes pre-loaded with two applications that secure your communications and files:
metaCHAT and metaVAULT.
Before you start using them, you need to perform an initial setup (set Security Lock) for each application.
Set Security Lock
The Security Lock protects the app and the data stored inside. You cannot access an encrypted application without it. We recommend you use a different Security Lock for each
1. On the Dashboard screen, find the Secure Chat widget and tap on it.
2. Tap on Set Security Lock. Choose between PIN/Password, then enter it and tap SET.
3. Press the Home button to return to the Dashboard screen.
4. Repeat the same process for Secure Vault.
5. You’re now set up and ready to start communicating securely in complete privacy.
Please observe the following safety guidelines when using your secure mobile device:
Do not store your device at temperatures lower than -20°C or higher than 55°C, even if the device is turned off. Do not use your device at temperatures lower than -10°C or higher than 45°C.
Always stay in compliance with local traffic laws and regulations regarding mobile phone use while operating a vehicle. Do not rest your device on top of an airbag. Always secure your device while in a moving vehicle.
Airport and in-air use
Your device can safely pass through X-ray machines at airport security. While in flight, follow all posted and verbal instructions regarding safe in-air use of mobile devices.
Do not use your device in areas where a spark may ignite a fire or explosion. Follow posted signs regarding safe mobile phone use.
Use near medical devices
Your device emits electronic fields as part of normal operation. These fields may interfere with medical devices such as pacemakers. Consult with the medical device manufacturer and/or your physician regarding the safe use of your device near medical equipment.
To prevent possible hearing loss, do not listen to audio on your device at high volume levels for prolonged periods of time.
Use only the power adapter provided with your secure mobile device. The supplied charger is compatible with most power sockets and can be used globally. Use a USB Type-C cable to connect to your device.
Avoid exposing your device to liquids or heat sources. These may cause considerable damage to your device or cause the battery to explode.
Handle your device with care. Dropping your device may crack the display or cause other internal damage.
Do not attempt to open the back panel or replace the battery of your secure mobile device. Such procedures should be performed only by authorized repair centers. Attempting to open the back panel or replacing the battery will void the warranty of your device.
This symbol implies that your secure mobile device and/or its battery must be disposed of
separately from household waste and in compliance with local laws and regulations.
Secure mobile devices purchased through the authorized sales channels come with a limited warranty.
The duration of this warranty is dependent on the original country or region of purchase and is only redeemable within the original country or region.
Unless otherwise specified, this warranty covers the product’s hardware components as originally supplied and does not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the product.
The limited warranty only covers functional defects of the product caused by workmanship or build materials.
For more details, please contact your Customer Care Team
Copyright © All Rights Reserved